It can be difficult to navigate a large number of tickets in your Customer Engagement Program, but there are numerous ways to drill down to the details and focus on ones that you need to at any given point in time.
On the left side of the Tickets page is a sidebar with several options for filtering tickets.
Ways to Filter
Status: Use this to filter tickets by their current status. Options include All Unresolved, New, Open, and Closed.
Assignee: Type an employee's name into the field to isolate tickets specific to that person, including yourself. Survey Admins can check the Unassigned Tickets box to sort the list by tickets without an owner.
Search Participant: Type the name of a customer/participant into the field to isolate tickets specific to that person.
Ticket Category: Sort tickets by a predetermined set of categories. Each category is set for your program's specific needs and represents outcomes of the conversation you have with a customer.
Show on Grid: Options to enable/disable information displayed within the main tickets window. Use this to add or remove columns in the tickets display along with the numerous other filters to build a list that suits your needs.
If you want to download and save your list of tickets as a separate document, click the Export button at the bottom of the sidebar. This will export your list as a CSV (comma separated values) file with the filter options you selected.