The color of the survey ticket header indicates whether the ticket is New, Open, or Closed.
The yellow bar indicates a New ticket. New tickets have not been reviewed or acted upon and require attention.
A red bar indicates the ticket is Open. Open tickets have been reviewed and some action taken, but further action is required.
The gray bar indicates the ticket is Closed. Closed tickets have been follow-up on or the follow-up was not possible and no further action is required.