A great deal of focus is on using leadership skills and habits to drive engagement. At Brand Integrity, we draw the connection between actions like providing genuine recognition to making a better place to work and creating an environment that engages employees. But what about companies that have defined their experience with the top fifteen to twenty actions everyone can (and should) do? How do those behaviors fit into the cultural equation?
Here’s how it works:
It's your role as a leader and manager to create the environment that drives engagement and makes for a better place to work. Referencing specific behaviors provides greater control over what actions are reinforced in the environment.
Below are some examples on how company-wide basic behaviors add value and enhance Leading the Experience skills and habits.
Recognition: Consistently using strategic recognition helps managers create a more respectful environment and build relationships with their teams. This engaged team will be more likely to work harder and be more proactive.
Recognition referencing company behaviors: Consistently referencing a behavior about “sharing knowledge” within strategic recognition not only helps managers create a more engaged team, it also enables them to set clear expectations that make it more likely the team will focus their energy on ways to more consistently share knowledge.
One-minute Reminders: Using the practice of One-minute Reminders to reference an example of great work at the start of every meeting helps managers draw everyone’s attention to what is working and creates engagement.
One-minute Reminders referencing company behaviors: Managers who send their teams on a mission to more consistently deliver a behavior about “identifying process improvements” engage team members and increase the likelihood that processes will be improved, which will save time and money.
Managing the company experience is a balance between humanity and performance. Use the Leading the Experience skills and habits to drive specific, company-wide behaviors to reinforce important goals and more powerfully drive the actions that increase results.