Program Admins have the ability to set impersonation rights to allow users the ability to impersonate other users. To do so, navigate to the Manage Users page of the Admin Panel.
Find the user for whom you want to set impersonation rates from the Manage Users list by using the Search Name field.
Click the Settings icon and select Edit User Details from the drop-down menu.
In the Edit User window, type the name of the person that the user should be able to impersonate in the User Can Impersonate field.
Save the changes.