Program Admins can add or subtract points for individual users from the Manage Users page. (Check out this article for instructions on how to add points for multiple users at one time.)
Navigate to the Manage Users page. Use the search fields to locate the user.
Click on the Settings icon next to the user's name and select Edit Points from the drop-down menu.
This opens the Add/Remove Points window. The window will show how many All Time (or Lifetime) and Redeemable Points the user has (the view depends on the company's point configuration).
If appropriate, check off the type of points to modify. Next, indicate the number of points in the Points to Add/Remove field. (Adding a negative number, e.g., -10, will subtract that number of points from a user.)
If desired, enter a message into the Comments field to indicate what the point addition or subtraction is for. This message will appear on the user's Points page.
Note: If a company uses Redeemable Points, making a modification to the Redeemable Points value will not show a comment on the Points page.