A frequent support request is for forgotten or lost passwords. Program Admins can quickly reset a user's password from the Manage Users page in the Admin panel.
Navigate to the Manage Users page by clicking the Admin Settings icon on the menu bar and selecting Manage Users from the drop-down menu.
This will take you to the page for managing users in your company's program. Search for the name of the specific person by typing his or her name in the Search Name field.
Once you have located the user, click on the Settings icon and select Change Password from the drop-down menu.
This opens up the Edit Password pop-up window. From here you can send a link for the user to reset the password or set a specific password for the user.
Clicking Send reset password link opens a text box that is pre-populated with the user's email address. This field cannot be edited. However, if the email address is incorrect, you can correct it by canceling and going to Edit User Details. Check out the article on managing users for more information.
Clicking Use specified password opens up a blank text box where you can enter a password for the user. Make sure to send a note to the user letting him or her know the password and instructing him or her to change the password on the next log-in.
Note: Keep in mind that passwords are case sensitive so be sure to let the user know that as well when sending a note about a specified password.