What’s so hard about recognizing others? All you need to say is thank you, right? Saying thank you is a start, but by adding a few more sentences, the thank-you can become something others can learn from. When you include the specific actions the person did and the benefit or impact of those actions, you create a story that inspires others to do good work.
Writing a good description
Enter the story in the description box of the post recognition page. (For further instruction on how to post recognition, reference the article on Posting Recognition.)
What specifically did the person do that stood out or that others can learn from?
Include specific information to increase the power of recognition for the recipient and make it a story that others can learn from.
- Last week, I saw John sit with a new employee at lunch...
- Yesterday, my team was struggling to make a decision and Maria...
What is the benefit or potential benefit of the person taking these actions?
While the benefit of the action may seem obvious to you, write the story so others outside of your group will understand why it is important. You may even consider what would have been the impact if the person did not take the action.
- John's action helped our team by...
- When Maria did this, she helped our clients by...
Recognition of the experience being performed shows your coworkers that you respect them and helps them to see the relevance (the purpose) of their work.
Keep in mind
Don't be concerned about whether the good work you want to recognize is part of the person's job. Not everyone does the same job the same way, so if someone is standing out at a particular task, give him or her credit for it! The story can become a helpful tool to assist others in how to do the task better.
For example, within a group of 10 call center representatives, there may be three who are especially good at handling frustrated customers. It may be part of their job to do this, but recognizing their efforts will help them stay engaged and feel acknowledged for a job well done. Also, recognizing what they do specifically well in handling frustrated customers can serve as a good reminder and learning tool for others in the role.
So rather than saying, "It's part of the job," ask yourself, "Does everyone do this part of the job as well?" If not, then it is valuable recognition.
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