Your recognition program is a way for you to recognize others and be recognized for actions that demonstrate your company brand/core values and impact company goals.
Thoughtful recognition is a powerful reminder about how you and your colleagues act and interact to Live the Brand every day! The program also provides everyone the ability to see these actions—allowing employees to learn from each other and focus more on “when we do things right.”
What's the value?
When our clients get good at recognizing those who do their job well or go above and beyond their role, individual employees benefit in many ways.
Being recognized helps people:
- Feel more respected: "I was really working hard on that project and put in some extra time outside of work. I'm really proud that my efforts were evident to others and that they see the impact of what I do!"
- Better see the purpose and importance of their work: "I was surprised to get recognized for how I handled that customer interaction. I didn't realize the customer was so connected in the community. It means a lot to see how my actions might have a real impact on how such a connected person talks about our company!"
- Build better relationships at work: "It was so nice of Steve to notice the extra effort I put forth in that meeting. I don't work with him a lot, but I will keep an eye out for more opportunities to help his team."
The benefits of recognition extend beyond what the person receiving recognition experiences. For others across the workforce, reading recognition helps them to:
- Have a better understanding of other groups: "I learned from a recognition post that IT is really busy right now. I need help, but I know another resource who can probably get me what I need and is likely to turn the request around more quickly."
- Better understand leadership expectations: "I noticed that our regional VP recognized someone for cleaning up a conference room after a meeting because of the impact it has when we have visitors. I never thought about the impact in that way. I hope I didn't come off as being disrespectful—I should start paying more attention to that."
- Get better at their job/role: "I just read a post about Phil who is doing a great job using our new scheduling system. I'm a little confused by it and concerned I'll use it wrong. I'll go ask Phil a quick question to save myself time."
- Feel inspired by the impact of their team/colleagues: "Wow! I love reading stories about how our customer service reps help customers. They are really creative and committed to the people we help."
Strategic recognition also has an effect on the company as a whole. It leads to:
- Increased engagement and productivity: The more employees feel the benefits above, the more likely they are to give their best efforts to support the company. This leads to improvements in countless areas, for example, faster problem-solving, fewer mistakes, additional above and beyond actions, etc.
- Reductions in unwanted turnover: When top performers feel that their work is appreciated, they are less likely to look elsewhere for a job. As recognition is established, our clients see more and more people who are willing to stay even if offered a similar job elsewhere.
- Increased focus on the most important goals: As high-impact actions are acknowledged and discussed, employees are reminded about the goals that the company is focused on. These reminders do a lot to drive the results that are most important to the company.
As you and your colleagues get better at delivering the behaviors that drive your company brand/core values, you will ensure a more consistent experience, which leads to happier, more engaged employees and loyal, satisfied customers.
How you can help
- Continue doing what you do best: creating positive experiences for customers and each other.
- Integrate behaviors from your company brand/core values more consistently into your day.
- Publish recognition posts about fellow employees delivering the experience.
- Comment on recognition that is especially exciting to you.
- Share recognition that has a big impact or that others might not know about.
Check out this article for more Best Practices. If you are following the Getting Started Basics Pathway, the links to continue are below.
Click here to return to the Getting Started Basics Pathway.
Or continue on to step 3 to learn How to Write a Recognition Post.